Vacancy Detail

Sales and Customer Support Specialist


Region: North West

Location: Manchester

Salary: Competitive

Ref: 04504

Job Type: Permanent

Posted: 13/03/2020

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Sales and Customer Support Specialist


Role description

Role: Sales and Customer Support Specialist
Therapy Area: Diagnostics - Infectious Disease & Cardiometabolic
Package: Competitive package based on experience, pension, private health, and additional benefits
Location: Stockport - office based

This is a great opportunity to join an established world leading healthcare company as a Sales and Customer Support Specialist. The position of Sales and Customer Support Specialist sits within the Infectious Disease and Cardiometabolic Business Unit.

Role Type: Sales and Customer Support

The client is a world leader in rapid diagnostics at the point of care, with a focus on cardio metabolic disease, infectious disease and toxicology. For more than 125 years, they have brought new products and technologies to the world - in nutrition, diagnostics, medical devices and branded generic pharmaceuticals. Employing more than 99,000 people worldwide to help people live not just longer, but better, in the more than 150 countries.

We have an exciting new opportunity for a Sales and Customer Support Specialist. In this role you will be responsible for all commercial activities through the sales cycle from creating and following up leads, to generating opportunities, selling and preparation and submission of quotes. Post quote follow up is a critical part of this role ensuring long term relationships are built and growth of our product portfolio.
Direct telephone selling of core focus products is a daily requirement of this role.
You will provide support to sales representatives in the field and to deal with customers and contribute to good customer relationships and enable the field sales team to spend more time selling.

Our client is looking for a team player with a high level of initiative, energy and enthusiasm, Challenge-minded with a high persuasive power and driven by objectives, solutions, to meet the deadlines and maintain customer satisfaction.
You will be an effective communicator with excellent interpersonal skills and the ability to achieve results through influencing others, with a demonstrated ability to maintain positive people relationships and build strong links with all departments, possessing flexibility and the ability to work under pressure in a fast-changing environment and ambiguous situations.

Main Responsibilities and Duties:
Responsibility for the development of new market potential within our existing accounts
Retaining close customer contact to ensure a long-term building of customer relationships and satisfaction
Actively sell our core focus products by phone
Monitoring existing key customer accounts to ensure forecast accuracy, timely sharing of information to sales team of risks and opportunities
Liaising with the Sales Team and providing support as required
Booking appointments with customers for the sales team Key Accounts and new opportunity areas
Delivering against a sales target
Updating and logging all calls on the customer database

Qualifications

Desirable: Preferential knowledge of working with a Customer-Relationship-Management-System Advanced Excel and SAP skills

Person experience required

Experience in the field of diagnostics/biology/medical or similar environment or relevant sales experience Proven sales experience Desirable: Minimum 3 years experience working in Medical Devices or similar environment Work experience in the field of diagnostics/ biology or medical or similar environment Ideally experience delivering change initiatives and facilitating change in a customer focused organization Ability to think innovatively and not be constrained by current practices Experience in working on strategic topics
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